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Refund Policy

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Refund Policy

Dr. Hedgewar Rugnalaya Patient Mobile Application

Refund Policy

At Dr. Hedgewar Rugnalaya, we are committed to providing transparent and patient-friendly billing practices. Our refund policy ensures that patients and their families are treated fairly in the event of billing discrepancies or transaction issues.

Scenarios Eligible for Refund

Refunds will be considered under the following circumstances:

1. Duplicate Transactions

If a patient has been charged more than once for the same service or deposit, the excess amount will be refunded after verification.

2. Duplicate / Failed Transactions

Accidental double payments or online payment deductions where services were not rendered.

3. Excess Billing / Deposit at Discharge

If there is a balance amount remaining after settling the final bill at the time of discharge, the excess deposit will be refunded to the patient/attendant.

Refund Processing

  • All eligible refunds will be processed within 7 working days from the date of approval.
  • Refunds will be made only through NEFT/RTGS to the patient's or payee's registered bank account.
  • No cash refunds will be issued.

Non-Refundable Services

  • Once a procedure, surgery, or treatment has been carried out, no refund will be provided on grounds of dissatisfaction or change of mind.
  • Registration fees, consultation charges, or administrative charges are non-refundable.

How to Request a Refund

  1. Submit a written request along with relevant transaction details (payment receipt, bank statement, etc.).
  2. The accounts/billing department will verify the claim.
  3. Eligible refunds will be processed as per the above policy.

Contact and Grievance Redressal

For questions, complaints, privacy requests, or support, please contact:

We will review and respond to complaints in accordance with applicable law and our established grievance-handling procedures.